I had the unfortunate experience of blowing a tire on a pothole on the LIE. The tow driver got me to Smithtown BMW as the service department was opening. They took care of my tire without an appointment and I am very satisfied with the service provided. Jackie Ruggerio was very efficient and kind enough to send me photos of the blown tire for a claim.
Great service as always
Jackie Ruggiero in service was wonderful. The maintenance team is very experienced and knowledgeable. Although Completion BMW in St. James always provides me with a loaner car during my scheduled maintenance work, they won’t take you for a ride on your bill. I trust this group. Best Regards, Carlo M. Sgroi Director of mechanical Engineering KLD Labs
Loaner car available. Disappointed it took three days before being serviced. Backed up was the reason. Michael was apologetic and the quality of mechanical service was very good.
Great Dealership. Fantastic Staff. Never a question, very helpful.My wife had a slight issue with some brake noise, the Service manager immediately put the staff in motion. Even though it took a day, I did appreciate that everything was done right . We are glad they are our dealership. 2019 update ! We traded in our 2016 X1 for a 2018 X1. The transaction went very smooth. In and out, in no time flat. We enjoy the personal attention offered by the entire staff. When the time comes, we will do it again with Competition BMW. And many thanks to Victoria Manteria, our sales person and Joseph Saint-Val the BMW Genius.The were both wonderful and courteous throughout.Catherine Estrella was our finance person,and deserves a star for her help as well.
I have been to many dealerships but the service here is excellent. Ken was very friendly and went above and beyond to fix issues in my CPO. I am planning to lease a car from here solely impressed by the service provided here. Do yourself a favor and Select Ken as your service advisor and you definitely wont be dissapointed.